Three things: it is a native, high-performance app on macOS, iPhone, iPad and Android (not a slow web tab); pricing is flat per seat with every feature available; and AI-assisted triage runs on your own API key — we never charge an AI surcharge per resolution.
Bring your own key: paste an OpenAI or Anthropic key into workspace settings and the triage engine drafts routing suggestions, summaries and reply drafts. You pay your provider directly — nothing is metered or surcharged by us.
macOS (native, menu-bar friendly), iPhone, iPad, Android and a web client. One subscription covers all of them; your workspace syncs in real time.
No. Collision locks banner-lock a draft the moment someone starts typing, with live presence showing who is on what. Locks release the instant the other person finishes.
Competing suites commonly charge $59–$99/seat *and* meter AI resolutions. IntakeRun is $10–$40/seat flat, and AI is your key, your bill.
Workspace-scoped storage, audit events on sensitive actions, TLS in transit, encrypted-at-rest email credentials and cold-store archiving you control.
Yes — intake routes map inbound addresses and aliases to queues, ship with diagnostics and a test-probe, and outbound SMTP replies from the right identity.
Agency console with one-bill multi-workspace management, vertical workspace templates, reseller margins and a resource tree for dozens of client workspaces.
The Escalations view surfaces untriaged and at-risk conversations with breach timers, before customers feel the delay.
Every plan starts with a 14-day trial and no card capture during the trial.
Both. IntakeRun is omnichannel: connect WhatsApp Business (Cloud API) next to your mailboxes and everything funnels into the same triage desk — agents see the origin, reply from one composer, and SLA rules treat both channels identically.
Automatic round-robin assignment spreads new tickets across available agents, with a fair-play cap on concurrent open threads (default 15) and out-of-office mode so nobody gets routed while away.
Yes: map a custom subdomain and every client portal is white-labeled with auto-provisioned SSL. Onboarding ships prepackaged vertical templates and admins can hop between client workspaces.